Omazz would like to express our genuine care for good health of you and your loved ones by committing our energy to bring you the best of perfect sleep, natural therapy for perfect sleep. Omazz mattress is handmade with meticulous detail and ensures a warranty against any manufacturing defect for specified period from the date of purchase. Terms of warranty is exclusive of covering fabric and only valid with Omazz seal of authenticity.
Your Omazz mattress is non-flip, thus you only need to rotate mattress every 2-3 month for its optimal lifespan. Do not allow jumping, beating, or any chemical substance on the mattress. Do not tear or cut latex layers as your warranty will be void. Use of quality mattress protector is highly recommended. To keep latex layers fresh, undo the bed and leave it inside the room with good air circulation every month.
The Prorated Limited Warranty
This Limited Warranty covers the following specific manufacturing faults under conditions of normal wear.
Original Purchaser only
This Limited Warranty is only for the benefit of the original purchaser (“the purchaser”) of the product. All Omazz Mattress limited warranties are not transferable. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.
During the Prorated Limited Warranty (excluding transportation charge)
For the first 1 year upon the date of delivery, Omazz will at its option, repair or replace a Omazz mattress due to manufacturing defects, at no charge.
After the first 1 year upon the date of delivery, any replacement or repair of Omazz mattress will be calculated based on the number of years you have used your current mattress.
If the mattress is replaced during period of repair or replacement cost after no charge period, the prorated replacement cost customer pays will be product’s retail price divide by total limited warranty period multiplied by the number of years used.
For example if the replaced mattress has 12 years of warranty at the retail price of $4,000 and is replaced during the third year, the replacement charge for the product in year three would be ($4,000/12) x 3 = $1,000.
Omazz reserves the right to refuse service when the product is found on inspection to be in an insanitary condition or when product failure is due to causes other than defective workmanship or materials.
If customer pays the replacement cost required in connection with a claim made during the prorated coverage period, the existing warranty will continue to cover the replacement mattress for the balance of the years in the limited warranty period.
All Transportation charges will be met by the purchaser during the Prorated Limited Warranty period. Please ask authorized dealer in your country.
Availability of Identical Mattress/Materials
If identical mattress/materials are not available at time of repair or replacement, Omazz reserves the right to substitute mattress/materials of equal quality.
Mattress Internal Components
- Coils or wires that are loose or broken
- Coils or wires that protrude or tear through any fabric
- Latex layers that is defective with crack or split despite normal use.
The Prorated Limited Warranty does not Cover
- Mattress fabric (including stains, soiling or burns)
- Normal body indentations (less than 30mm)
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or folding the sleep set
- Bedding sold “As is” / Bed height / Comfort Preference / Sheet fit
- Damage due to abuse
- Structural damage from using an improper bed frame.
- When the Latex in the mattress is tear or cut
- Size of individual mattress may vary by up to 20mm due to the handmade nature of the product.
For your Safety Don’t smoke in bed. Don’t ever place this product near open flames or exposed it to fire. This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke hazardous gases.