Dear Valued Customer,

Omazz® is sincerely grateful for the trust you have placed in us to become part of one of the most important moments in life, the moment of sincere rest.

We would like to welcome you to become a member of the family of tranquil and meaningful recreation, in line with our brand philosophy:

"Peace is True Happiness."

At Omazz®, we believe that sleep is not merely rest, but a sacred period when body and mind return to equilibrium. With decades of history in the craft of sleep, we choose the finest natural ingredients from around the globe, carefully hand-tailored by master artisans and perfected with fastidious precision to bring you a taste of pure, genuine peace.

Omazz® choice is a comfort investment for the long term, a gift of well-being for yourself and your loved ones. We sincerely hope that each night brings you deep relaxation, and each new morning welcomes you with revitalizing energy.

Grateful for allowing Omazz® to be your partner on this special journey, a bond between you and your well-deserved sleep.

Sincerely and with our deepest respect,

Omazz

 

Product Registration

To register your Omazz® product and qualify for complete warranty benefits, please go ahead and do your online E-Registration at: https://warranty.omazz.com/en

Within 30 days of purchase, Warranty benefits are only for the first buyer who purchased the product from us.

Omazz® Mattress Warranty Terms

Omazz® offers a warranty on the internal construction of the mattress under some terms in order to provide long-term peace of mind and service excellence.

In case of manufacturing defects, the purchaser may contact our Customer Care department to request warranty service. A representative will be sent to inspect the product for any defects as claimed and proceed with repair if applicable.

What is covered under warranty:

• Broken or damaged coils or springs due to normal use
• Coils or springs that protrude or tear through the mattress fabric under normal use
• Latex or foam materials inside the mattress that have been compromised by normal use

What is not covered under warranty:

• Mattress cover (e.g., stains, dirt, or scorch marks)
• Normal body impressions of less than 30 mm (3 cm)
• Distorted or broken border wires or foundations as a result of improper handling or folding
• Products sold "as-is," demonstration items, or issues involving bed height, personal comfort tolerance, or tight-fit bedding
• Misuse or negligent damages
• Structural breakdown as a result of the installation of an inappropriate bed base
• Latex or foam surface cuts or tears
• Size variation of up to 2 cm owing to handcrafted nature and natural expansion/contraction of material

 

Repair parts or materials: must not be readily available during servicing, Omazz® can replace with equivalent quality materials

Year 1 (from date of delivery): If a manufacturing fault is found, Omazz® will collect it and repair or replace the mattress free of charge.

After Year 2: There will be a collection and return fee of not less than 1,500 THB (depending on distance and area).